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Spring 2019 Newsletter

Welcome back faculty, staff, and graduate students! CLA IT is looking forward to a great 2019 for the College of Liberal Arts. Please reach out to our Service Desk for any assistance with your teaching, research, or day-to-day business needs. 

CLA IT can be reached at 765-496-6333 or by email at

Customers may also utilize our “Contact Us” page located on our website at

  • For our Mac customers, macOS Mojave will soon be ready in Self Service for those wishing to upgrade. 

  • The most efficient way to resolve Blackboard Learn issues is to contact ITaP directly at or calling 44000. CLA IT does not have access to Blackboard resources to assist with these types of issues.

  • Customers not utilizing OneDrive or network storage, please ensure your data is backed up in the event of a hard drive failure. 

  • Many software packages are available for download for Purdue students, staff and faculty at Community Hub.

BoilerKey Self-Recovery & Backup Codes

In the event you have a new phone or need a new physical token, enable BoilerKey Self-Recovery via text messaging. When using this feature, the phone number you provided will be sent a code that will be entered on the recovery site. Once entered, you will be logged into the BoilerKey options site to setup Duo Mobile on your phone or request a new physical token.

To setup self-recovery, login to and click on "Enable BoilerKey Self-Recovery via text messaging." Follow the steps to verify with your cell phone.

Once setup, you can use the below site to manage your BoilerKey options if you were to lose your phone, obtain a new phone, or in need of replacing your physical token.

Self-Recovery site

Purdue has created a BoilerKey tool that allows employees to create backup codes in the event they can’t use their phone (Duo Mobile) or token (lost, broken, just not working). These backup codes, if created, should be printed and stored in a secure location. Please, do not write your security PIN on this print out.

These tools, as well as other BoilerKey setup options can be found at

BoilerKey FAQ

YouTube instructional video

Email Changes/Exchange Online

Faculty and Staff were sent an email in late October about the coming changes to Purdue email services. This change will impact your email devices. While the impact will be minimal on your Purdue owned computers, personal devices (home desktop and laptop computers/tablets/smartphones) will need to be reconfigured when the migration of your mailbox takes place. All users will receive an email before they are migrated as the letter below states. CLA IT will be sending out more information and what changes you will need to make on your personal devices in the coming weeks.

Email from Julie Kercher-Updike, Associate VP of IT & Deputy CIO

During the spring 2019 semester, faculty and staff Purdue Exchange email, currently hosted on campus, will begin moving to a Purdue version of Microsoft’s Exchange cloud service. Your mailbox will simply move from on-site servers to the cloud, and no emails will be lost in the process. In fact, having your mailbox in the cloud means a more reliable and accessible system.

We will notify you the week before your mailbox is scheduled to move. Current emails will generally be inaccessible for approximately one hour during the move.

What’s the benefit to me?

The change should provide more robust email service and save the University the cost of operating and maintaining its own email hardware, while better positioning Purdue for future IT projects. Everyone will receive 50 gigabytes of mailbox space, 10 times what most people have now.

What else do I need to know?

This project will take several weeks during the spring semester. We will begin moving accounts soon after the semester begins and should be finished by the end of March 2019. ITaP and campus academic IT staff members will be ready to assist with this process.

CLA IT Learning Series 2019

Join us in BRNG 1284 as we start a new learning series for 2019. Session topics and dates are below. All sessions start at 10:00am in Beering 1284. There is no need to reserve, but seating is limited.

February 20: Software Availability (ITaP Licensing, Community Hub, GoRemote)

April 16: Cloud Storage and Office 365 Overview

June 12: File Management (Finder, File Explorer, Network Drives, OneDrive)

August 14: The Basics (Program defaults, Printers, PDFs, Homepage)

October 16: Security (Desktop, Mobile, Data)

December 11: Power Users (Program shortcuts, remote desktop, managing updates)

Full URL:

Instructions and Tips

CLA IT now has a YouTube channel in addition to our Instructions and Tips page.

Purdue College of Liberal Arts IT YouTube

IT News

Faculty workshops will cover resources for grading, video production, peer review and more.

Know your BoilerKey Features

Social Media Macroscope

The Teaching and Learning Technologies (TLT) department in ITaP offers many services and software training opportunities for faculty, staff and students.