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Fall 2022 Newsletter

Welcome back faculty, staff, and graduate students! CLA IT is looking forward to a great fall semester in 2022 for the College of Liberal Arts. Please reach out to our Service Desk for any assistance with your teaching, research, or day-to-day business needs.

CLA IT can be reached at 765-496-6333 or by email at 

Walk-ins are welcome. We are located in BRNG 3268.

Customers may also utilize our “Contact Us” page located on our website at


New "BoilerBot" to help resolve Boilerkey passcode issues

News release:

Visitors to will see the BoilerBot icon in the lower right-hand corner of their screen. Clicking the icon will open the chat feature. To request a BoilerKey passcode, users will need to know their Purdue user ID, date of birth, and 10-digit Purdue ID number (the number found on your Purdue ID card). Requests can take up to three minutes to process, so users will need to leave the chatbot screen open until a passcode is generated.


Quick Notes

  • Purdue IT support staff will never email or call asking for your password. Microsoft and Apple will also not directly contact you about support. Notice the scam in these instances and don't fall prey. 
  • The most efficient way to resolve Brightspace issues is to contact ITaP directly at or calling 44000. CLA IT does not have access to Brightspace resources to assist with these types of issues.
  • The Innovative Learning department offers many services and software training opportunities for faculty, staff, and students.
  • Remember to ensure any data not on a network share or cloud storage is backed up. If your hard drive fails, you do not want to lose data. 


Purdue IT Service Links and Interruptions

New to Purdue? Looking for the link to a Purdue service? Checking on IT service interruptions? Visit the Purdue IT landing page for all of these and more. 

Popular Services and IT Interruptions


New College of Liberal Arts IT Staff

CLA IT has three new Desktop Support Specialist that have joined the College over the past year. This will be their first start to a fall semester, and they are each looking forward to the exciting IT challenge that brings our team.

Caleb Jones

Josh Caudill

Ben Kallmyer

Please visit our staff page to get to know their faces and be sure to say "hello" next time you see them! 

Microsoft MFA

Purdue now utilizes Microsoft's multi factor authentication (MFA) to better protect faculty, staff, and student email and Office 365 accounts. When accessing these services, MFA is required. Still have questions on this new tool? Check out the MFA website for FAQs

Purdue Microsoft MFA


BoilerKey Self-Recovery & Backup Codes

If you have not yet enabled BoilerKey Self-Recovery via text messaging, please do so today. This feature allows you to access BoilerKey settings in the event you have a new, lost, or damaged phone or hard token. When using this feature, the phone number you provide will be sent a code that will then be entered on the recovery site.

To setup self-recovery, login to and click on "Enable BoilerKey Self-Recovery via text messaging." Follow the steps to verify with your cell phone.

Once setup, you can use the below site to manage your BoilerKey options if you were to lose your phone, obtain a new phone, or in need of replacing your physical token.

Self-Recovery site

BoilerKey Backup Codes

Purdue has created a BoilerKey tool that allows employees to create backup codes in the event they can’t use their phone (Duo Mobile) or token (lost, broken, just not working). These codes allow you to continue to use BoilerKey websites while resolving your lost token/phone. These backup codes, if created, should be printed, and stored in a secure location. Please, do not write your security PIN on this printout.

These tools, as well as other BoilerKey setup options can be found at

BoilerKey FAQ

YouTube instructional video


Instructions and Tips

CLA IT has an Instructions and Tips page for our common service requests.


Helpful Links



Office 365


Qualtrics Survey Tool