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Fall 2020 Newsletter

It has been a very different and challenging spring and summer on campus and we look forward to a great fall semester. Please read this newsletter carefully as CLA IT is continuing our remote support structure throughout the fall semester.

Please continue to reach out to our Service Desk for any assistance with your teaching, research, or day-to-day business needs. 

CLA IT can be reached at 765-496-6333 where a voicemail can be left for our support team. This voicemail will automatically create a ticket in our support system. Please remember to leave a phone number if your reason for contacting CLA IT is urgent. You may also email us at

Customers may also utilize our “Contact Us” page located on our website at

CLA IT Support News

CLA IT will need to continue to support remote and on campus customers safely, through remote and on campus support mechanisms. Customers should email for all support questions or issues. Email is the preferred method of contact to be as descriptive as possible, but you may also leave a voicemail at 66333 and IT staff will follow up shortly. Voicemails will automatically create a new support ticket. Please ensure you leave your full name, Purdue username, a phone number, and a brief description of your issue when leaving a new voicemail.

BRNG 3268 will continue to be available by appointment only. Appointments will be made for drop off or pick up of IT equipment and for in person assistance. Disinfectant will be available at all times at our front desk. Please email CLA IT if you wish to setup an appointment with staff for in person support. These appointments should only be if remote assistance is not possible.

IT staff are using a variety of tools to provide remote support. ie. Microsoft Teams, WebEx, Remote Desktop, Remote Assist

Department faculty and staff working remotely will be responsible for restarting their computer on campus as needed, and may be asked to come to campus to facilitate physical access to their computer if remote tools are unsuccessful.

Instructions to some of the more common questions we receive can be found below.

Instructions and Tips

Smartphones are the recommended BoilerKey authentication method. If needed, BoilerKey hard tokens can be picked up on campus in Hicks and WALC once a request has been completed. If customers are out of town, arrangements may be made with their department to mail the hard tokens. To begin this request, instructions can be found at


Access to Blackboard Learn will end on August 24th. Brightspace is the new learning management system. More information can be found at the below link.

CLA IT can also assist with one-on-one help with Brightspace. Please email the Service Desk for assistance.

Classroom Technology

ITaP has updated the classroom technology web page to include more information about the available technology in each classroom. You can find that web page here:

A reminder that BoilerCast is available in all central classrooms. A new feature of BoilerCast for this fall is the ability to live stream from the classroom PC. Instructors should sign-up for BoilerCast from this page: BoilerCast 

For classrooms equipped for room audio, instructors can request a personal head worn microphone that either connects to a wireless transmitter (which ITaP will now provide in the 104 classrooms with wireless equipment), or in the additional 105 classrooms with wired audio only. This is to project the voice of the instructor to the room audio system. BoilerCast has its own audio capabilities and can be captured in all classrooms. For an instructor to request a personal mic, they should fill out this Qualtrics survey:

BoilerKey Self-Recovery & Backup Codes

If you have not yet enabled BoilerKey Self-Recovery via text messaging please do so today. This feature allows you to access BoilerKey settings in the event you have a new, lost, or damaged phone or hard token. When using this feature, the phone number you provide will be sent a code that will then be entered on the recovery site.

To setup self-recovery, login to and click on "Enable BoilerKey Self-Recovery via text messaging." Follow the steps to verify with your cell phone.

Once setup, you can use the below site to manage your BoilerKey options if you were to lose your phone, obtain a new phone, or in need of replacing your physical token.

Self-Recovery site

BoilerKey Backup Codes

Purdue has created a BoilerKey tool that allows employees to create backup codes in the event they can’t use their phone (Duo Mobile) or token (lost, broken, just not working). These codes allow you to continue to use BoilerKey websites while resolving your lost token/phone. These backup codes, if created, should be printed and stored in a secure location. Please, do not write your security PIN on this print out.

These tools, as well as other BoilerKey setup options can be found at

BoilerKey FAQ

YouTube instructional video

CLA IT Learning Series 2020

The CLA IT Learning Series has been canceled for 2020. We are brainstorming ideas on how to conduct these for 2021 remotely. If you have any ideas on content you'd like to see please send us an email.

Instructions and Tips

CLA IT has a YouTube channel in addition to our Instructions and Tips page. 

Purdue College of Liberal Arts IT YouTube

IT News

Launch and Learn Information Sessions

How Spam Filtering Works

Know Your BoilerKey

The Teaching and Learning Technologies (TLT) department in ITaP offers many services and software training opportunities for faculty, staff and students.