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Fall 2019 Newsletter

Welcome back faculty, staff, and graduate students! CLA IT is looking forward to a great fall semester for the College of Liberal Arts. Please reach out to our Service Desk for any assistance with your teaching, research, or day-to-day business needs. 

CLA IT can be reached at 765-496-6333 or by email at ithelp@purdue.edu.

Customers may also utilize our “Contact Us” page located on our website at https://www.cla.purdue.edu/it/contactus/contactus.html.

  • The most efficient way to resolve Blackboard Learn issues is to contact ITaP directly at itap@purdue.edu or calling 44000. CLA IT does not have access to Blackboard resources to assist with these types of issues.

  • CLA IT's conference room in BRNG 3268 is available to CLA faculty and staff. Please contact us for details on scheduling.

  • Remember to ensure any data not on a network share or cloud storage is backed up. If your hard drive fails, you do not want to lose data.

  • Purdue IT support staff will never email or call asking for your password. Microsoft and Apple will also not directly contact you about support. Notice the scam in these instances and don't fall prey.

BoilerKey Self-Recovery & Backup Codes

If you have not yet enabled BoilerKey Self-Recovery via text messaging please do so today. This feature allows you to access BoilerKey settings in the event you have a new, lost, or damaged phone or hard token. When using this feature, the phone number you provide will be sent a code that will then be entered on the recovery site.

To setup self-recovery, login to purdue.edu/boilerkey and click on "Enable BoilerKey Self-Recovery via text messaging." Follow the steps to verify with your cell phone.

Once setup, you can use the below site to manage your BoilerKey options if you were to lose your phone, obtain a new phone, or in need of replacing your physical token.

Self-Recovery site

BoilerKey Backup Codes

Purdue has created a BoilerKey tool that allows employees to create backup codes in the event they can’t use their phone (Duo Mobile) or token (lost, broken, just not working). These codes allow you to continue to use BoilerKey websites while resolving your lost token/phone. These backup codes, if created, should be printed and stored in a secure location. Please, do not write your security PIN on this print out.

These tools, as well as other BoilerKey setup options can be found at purdue.edu/boilerkey.

BoilerKey FAQ

YouTube instructional video

Adobe Creative Cloud

Adobe Creative Cloud is available to CLA faculty and staff and can be installed from Software Center (Windows) or Self Service (macOS) on CLA IT supported computers.

For detailed instructions on how to sign into the desktop app click HERE.

BoilerAD Domain Migrations

Purdue is migrating all of its computing systems to the new Active Directory domain, BoilerAD. The University’s old directory system, OnePurdue, was installed more than a decade ago and can no longer keep up with modern demands. BoilerAD gives Purdue an up-to-date directory system with ample capability for future growth. This system allows customers to login to computers, network drives, and certain Purdue websites.

CLA IT will be emailing customers still on the old domain in the coming weeks. Domain migrations will need to be completed before October 31st 2019. 

CLA IT Learning Series 2019

Join us in BRNG 1284 as we finish our learning series for 2019. Remaining session topics and dates are below. All sessions start at 10:00am in Beering 1284. There is no need to reserve, but seating is limited.

October 16: Security (Desktop, Mobile, Data)

December 11: Power Users (Program shortcuts, remote desktop, managing updates)

Full URL: https://cla.purdue.edu/facultyStaff/it/services/LearningSeries.html

Instructions and Tips

CLA IT has a YouTube channel in addition to our Instructions and Tips page.

Purdue College of Liberal Arts IT YouTube

IT News

Showing videos in your class?

Instructional tools, accessibility, and video workshops

ITaP pop-up help tents

11 classroom technology tips

The Teaching and Learning Technologies (TLT) department in ITaP offers many services and software training opportunities for faculty, staff and students.

https://www.itap.purdue.edu/learning/services/index.html