Information Technology

College Resources > Information Technology > Services

Services

Technical services provided in the College of Liberal Arts include network administration and maintenance; development of network infrastructure; technical operations and maintenance; technical support of faculty and staff; systems design, analysis, and programming; web server development; development of instructional computing labs; lab administration and consulting; support of instructional computing technology; and support of classroom technology.

Customer Support

CLA IT's goal is to provide support to customers in Liberal Arts so that they can most effectively use the technology available to them in their office, on campus, and on the Internet. We work closely with other IT organizations on campus and with a variety of vendors.

Our Desktop Support Specialists provide technical support for specific departmental systems and customers. (See our staff page to match departments with specific staff members.) We serve as first-contact people for any technical support issue. Some services we provide directly, and for others we will provide a referral. Services that we provide directly include the following:

Troubleshooting of computer hardware and software in faculty/staff offices and departmental labs
Software installations and upgrades
New hardware pre-purchase research and recommendations
Setup of new hardware
Hardware repair or coordination of outsourced repair tasks
Departmental information technology "visionary"
Small group and one-on-one computer orientation and training

Instructional Computing

Students are exposed to technology throughout their years on campus, and technology is being increasingly incorporated into the Liberal Art cirruculum.

CLA IT supports instructional computing in several ways, including the following:

Development and maintenance of instructional computing labs located in several departments
Assistance with use of computer projectors available in many classrooms

Training

Information technology workshops are offered each semester by ITaP and other departments on campus. Courses are selected which might be especially applicable to the needs of faculty and staff throughout campus. More information on potential courses can be found on ITaP’s Teaching & Learning page at: http://www.itap.purdue.edu/learning/

Off-Campus Use of University-Owned Systems

With the permission of a department head or director, a faculty or staff member may transport to off-campus locations a computer system which has been designated for such use. (Off-campus use of a University-owned computer must remain consistent with Purdue's IT Resource Acceptable Use Policy.) Appropriate paperwork must be filed in the business office.

CLA IT preconfigures such systems for best-possible compatibility with the environments in which faculty and staff expect to use them. We can not provide hands-on technical support for off-campus computer systems, though. When technical support is required, faculty and staff must return the computer hardware to campus.

Support of Personally-Owned Hardware and Software

CLA IT cannot provide technical support for hardware, software, and peripherals which are not owned by the University.

Network File Storage

Liberal Arts IT provides each customer with 2 GB of disk space for their home directory (the J: drive). This is in addition to the 500 MB that ITaP provides for Career Account network file storage (the H: drive). Additionally, many departments have department share drives where they share information for their area’s faculty and staff.