For computing support, faculty and staff in the college may contact the Liberal Arts IT Service Desk. IT staff members will be available to take your phone calls and respond to your e-mail inquiries from 8 a.m. until 5 p.m., Monday through Friday.

Using one e-mail address (ithelp@purdue.edu) or one telephone number (66333), you may now contact a team of IT staff members for help.

When we receive your inquiry, we will enter your requests or problems into a ticket tracking system and assign the ticket to a CLA IT staff member.  If the problem is an emergency, we'll take care of it as soon as possible.  For issues which are not urgent, the assigned staff member will schedule time with you later that day or the next to resolve the problem.

1. to have IT professionals available to answer the phone
   
2. to offer more timely resolution of issues
   
3. to provide better support when a site specialist is out of the office
   
4. to be able to track all problems and see trends
   
5. to provide better computer support in general

Together, we are the first-contact computing support team for faculty and staff in many academic and administrative units in the College of Liberal Arts. We support these academic areas:

• African-American Studies
• Communication
• English
• History
• Health & Kinesiology
• Jewish Studies
• Philosophy
• Women's Studies
• Visual and Performing Arts

We also provide support to these administrative areas:

• Administration (including the dean's office, development office, and central business office)
• Galleries
• Interdisciplinary Studies (main office)
• Student Services (including Advising, the Academic Success Center, Honors, and Supplemental Instruction)

Other departments and units within Liberal Arts continue to be served by the IT staff members assigned to those areas.

To read about a variety of earlier initiatives by Service Desk team members, please see the "News Bytes" newsletters in the menu at left.

To contact us, please send e-mail to ithelp@purdue.edu or call 49-66333.